There are many different styles of restaurants in the Rockingham region, it’s fair to say no matter the choice of the palate, there is a service out there willing to provide the particular fare. When it comes to the choice of restaurant however there are many different parameters that can be utilised, and this post will cover some of the more general issues that are applicable to most restaurants.
Firstly lets take a look at why we actually go out to dine. Do we do so because we are incapable of creating our own dinner….. well maybe for some or some specific dishes, but generally the answer is no. When we spend money we usually do so for one of two reasons, the first is because we need to fix a problem, the second is because we want to feel good about ourselves. So noting this fact it stands to reason that a good restaurant will go above and beyond to ensure a fantastic experience.
This all starts with the phone call when making you reservation. How many rings it takes for the phone to be answered is the first indication on how the restaurant views the importance of customer service. A very focussed restaurant will have systems and processes in place to guarantee a minimal wait time, whilst a poorly organised restaurant will allow the phone to ring many times, even going unanswered in some circumstances. The same can be said in relation to wait time once you enter the restaurant. A restaurant focussed on customer services will have an awareness that guarantees their staff greet all new guests without fail, whilst a poorly organised restaurant will leave newly arriving guest waiting to be seated or even acknowledged as staff members walk on by.
Once seated, it’s all about the experience in that how welcome do you feel? It’s no different from a rockingham dentist or rockingham waiter, are they genuinely interested in you and your groups well being or are they simply going through the motions. Are they attentive to your needs, looking to fix problems before they even arise, or are they reactive to your needs as they are generated throughout your meal. How long do you wait for things like getting your drinks refilled, or meals to come out? If you have children, do they take the time to ask you when you would like their meals delivered. There is nothing worse than you children’s meals arriving well before your own, only for them to finish them and then want to go home before your meal even arrives.
Once your meal experience has been completed how are you treated? Are you rushed out the door in order to make way for the next paying customer, or are you looked after just as well while you sit back and enjoy the company of the people around you? Customer service is all about one thing – awareness. Awareness about your entire dining experience and a willingness to get involved to guarantee that the experience is a positive one. For an experience like I’ve described and for the most focussed restaurant rockingham can offer, apply these guidelines and you will soon determine who is worth your time and who isn’t.